Roles, decision rights, governance cadence and practical workflows.
Technology operating models · IT service management · Delivery controls · Reporting
Improve how technology work is managed.
Salestream helps IT organisations design and implement operating models, service-management processes, portfolio and supplier controls, and management reporting that teams can use in day-to-day operations.
What we deliver
Operating models · Processes · Controls · Reporting
01 Clear ownership
02 Usable processes
03 Decision-ready reporting
Demand, capacity, service management and supplier controls designed for day-to-day use.
KPIs, financial visibility, Power BI and management packs that support decisions.
What you can hire Salestream to do
Concrete improvements to how technology work is managed.
Engagements focus on specific operating problems and leave behind working processes, controls, reporting and tools — not just recommendations.
01
Technology operating models
Design or redesign how technology work is managed across roles, decisions, workflows and governance.
- Operating models, RACI and decision rights
- Governance cadence and control points
- Workflow and ownership design
02
IT Service Management
Design or improve service-management processes so ownership, hand-offs and controls are clear and usable.
- Service and request catalogue design
- Incident, request and problem governance
- Service ownership, SLA and OLA controls
03
Portfolio, demand & capacity controls
Create practical controls for deciding what enters the portfolio, what can be delivered and where constraints sit.
- Demand intake and prioritisation
- Capacity and skills visibility
- Portfolio status and decision reporting
04
Supplier & financial controls
Improve visibility of supplier performance, commitments, costs and delivery dependencies.
- Vendor governance and KPI/SLA reviews
- PO, forecast and variance visibility
- Commercial and delivery dependency tracking
05
Management reporting & data
Turn fragmented operational data into reliable information that management can actually use.
- KPI and reporting models
- Data-quality and exception analysis
- Power BI dashboards and management packs
Typical engagement
Assess, design and implement — then leave it working.
A typical engagement starts with the current state, defines the minimum viable model and implements the workflows, controls, dashboards and ownership needed to sustain it.
How we work
From operating problem to working solution.
The work is structured around implementation: understand the gap, design the minimum model, build the controls and embed them into day-to-day operations.
Assess
Understand the current operating model, pain points, decision gaps, data quality and delivery constraints.
Design
Define the minimum model required: roles, workflow, controls, information and decision rights.
Build
Implement the workflows, templates, tooling, dashboards and management views required to make the model usable.
Embed
Establish ownership, cadence, reporting and escalation so the solution becomes part of normal operations.
Improve
Use evidence, exceptions and stakeholder feedback to simplify, automate and strengthen what is already working.
Problems we help solve
The issue is often not the technology — it is how the work is managed around it.
Demand and capacity are difficult to balance.
Implement intake, prioritisation and capacity controls that separate business priority from delivery feasibility.
Processes exist, but teams use them differently.
Clarify ownership, hand-offs and controls and translate the process into workflows teams can actually follow.
Delivery spans multiple teams and suppliers.
Make responsibilities, dependencies, commitments and decisions visible without creating unnecessary governance.
Management information is fragmented.
Bring status, capacity, financials, risks and outcomes into reporting that supports actual management decisions.
Insights
Practical frameworks grounded in operating experience.
Demand Intake: when priority is not the same as capacity
A practical decision model for separating BAU from Demand and converting qualified demand into realistic planned work.
Available on request →Technology Governance Operating Framework
A practical model for connecting demand, capacity, portfolio governance, delivery visibility, financial control and value across technology environments.
Available on request →Governance should support clarity and consistency
Governance is most useful when roles, information and reporting are clear enough to be applied consistently without unnecessary duplication.
Discuss the approach →About Salestream
Independent, practical and focused on execution.
Salestream is an independent technology operations and service-management consultancy based in Barcelona.
It supports organisations that need to improve how technology work is structured, controlled and reported across internal teams, service processes, suppliers and financial constraints.
The approach is practical: understand the current operating problem, design the minimum solution required and implement the processes, controls and reporting needed to make it work in day-to-day operations.
Start a conversation
Need to improve how technology work is managed, controlled or reported?
Describe the current problem and the outcome you need. Salestream can assess the gap and help design and implement a practical solution.
hello@salestream.es